Conference & Awards 2018


When it comes to excellence, don't take a back seat... 

Driving Excellence is an experience tailored especially for the financial services sector to, inspire, educate, and connect.

of surveyed delegates last year said they would attend again

Be Inspired

Hear valuable insight from industry leaders and regulators, and contribute in thought-provoking, collaborative sessions.

Professional Development

Stay ahead of the game by gaining meaningful knowledge targeted especially to your sector and earn CPD points doing it.


Enjoy plenty of opportunities to build new relationships and connect with your team, regulators, and industry members.

Celebrate Excellence

Join your colleagues to showcase your dedication to responsible lending. Celebrate and be inspired by industry stand-outs at the FSF Awards.

Wednesday October 10, 2018

Download PDF


Registrations Open
Doors close 9am


Conference Opening, with MC Rawdon Christie


Hon Kris Faafoi, Minister of Commerce and Consumer Affairs
Delegates will hear exclusively from Minister Faafoi about focus areas and progress in the Commerce and Consumer Affairs Portfolio.


Where Business, Economics, and Politics Collide - Bernard Hickey

Experience a deep-dive into the current business, economic, and political landscape tailored especially for the FSF conference by highly respected journalist Bernard Hickey. With both a local and global lens, the session will also forecast what we can expect around the corner.


Fuel Stop: Morning Tea


Navigating regulation - Commerce Commission

Commerce Commission leaders will give insight into their key priority areas, the work they are doing to enforce responsible lending regulation, and what they are seeing in their investigative work. With a fireside chat facilitated by FSF Executive Director Lyn McMorran.


The Mechanics of a Complaint - Case Study Workshops

These breakout sessions run by financial dispute resolution scheme case managers will see delegates immersed into historical dispute cases to investigate and workshop exactly what's happened and where the warning signs and red lights were.


Anti-Money Laundering and Countering Financing of Terrorism

An AML specialist will provide key updates on Phase 2 with fascinating anecdotes and examples of the effects of AML so far.


Fuel Stop: Lunch


Justifying Fraud - Hamish Kerr, SCOPE

Hamish Kerr has planned and executed numerous, major investigations within the corporate and commercial sector. His interactive session will peer deeper into the reasons why people commit both internal and external fraud.


Finance Across The Tasman 2.0 - Helen Gordon, Australian Finance Industry Association Executive Director

The FSF Conference favourite is back by popular demand to provide an update on the consumer credit and regulatory climate across The Tasman, one year on from her compelling and fascinating address to delegates in 2017.

3.05pm Fuel Stop: Afternoon Tea

Road Bumps: Disruption Panel

Three key players will share their unique perspectives on the confronting future of the automotive industry with the emergence of vehicle-sharing, driverless cars, and electric vehicles - and the affect on other sectors like financial services.


Closing keynote speaker – Gordon Tietjens

Hear from the world-renowned sports coaching legend as he shares how his leadership and teamwork philosophies transcend into a business context that will inspire you to drive the same success in your team.


Reflection and closing words: Rawdon Christie and Lyn McMorran


Avanti Rooftop Cocktail Hour (Gala Dinner ticket purchase required)

Sponsored by: 


Gala Dinner and “Crediting Excellence” Awards (Gala Dinner ticket purchase required)

Sponsored by: 

*In the event of unforeseen circumstances this programme may be subject to change. Minor changes may be made to the programme if maximising the delegate experience requires us to do so.

Download Programme PDF

MoST Content Management V3.0.6773