FSF 2021 CONFERENCE PROGRAMME

20 October 2020, The Hilton Auckland


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Platinum Sponsor:

8.30AM
Registrations open
9AM
Conference Opening
Join as we set the scene for the day with broadcaster Grant Walker, MC; and Lyn McMorran, Financial Services Federation Executive Director.

MC sponsored by Centrix
9.15aM

Hon David Clark, Minister of Commerce and Consumer Affairs
The Minister will provide delegates with an update on his Commerce and Consumer Affairs portfolio and plans and priorities on the horizon regarding credit contracts and consumer finance. The Minister will also address the topic of innovation in the financial services sector and how the Ministry of Business, Innovation and Employment aims to empower the financial services sector's innovation efforts



9.30AM
Morning Keynote - Sharon Zollner, Chief Economist, ANZ

Experience the brilliant Sharon Zollner as she provides her observations on New Zealand's current and predicted economic situation, how we're tracking with the rest of the world, and what implications could be in store for the financial services sector.

Sponsored by Go Car Finance


10.10AM
Watch this space!


10.40AM

NETWORKING MORNING TEA (30 minutes)


11.10AM

Navigating Fintech

The use of digital technologies is now the norm, but with it comes the challenge of finding and implementing efficient and affordable technology solutions. This session will provide a scan of the rapidly evolving fintech environment, with takeaways for navigating it.

11.50am
Christopher Laing, Director of AI and Data Science, Qrious

A look to the future and opportunities of artificial intelligence in banking and finance in New Zealand - and what this means for your company now.

Session sponsored by Illion


12.15pM
Key drivers affecting your businesses future - Diane Tate, Australian Finance Industry Association CEO
What are the top drivers influencing lending and lending businesses in the next 12-24 months? Over from across the Tasman, the CEO of the FSF's Australian equivalent, AFIA, shares what's top of her members' lists.

Session sponsored by Instant Finance
12.55pM
NETWORKING & LUNCH ( 50 MINUTES )


Sponsored by Latitude Financial

1.45pM

Let's beat that post-lunch sluggishness!
This session involves some low-intensity movement, if you would like to talk to a team member about this please get in touch.

2.05pM

One company's lightbulb moment - Helen Tua, Community Liaison Manager, Mercury NZ

Helen will tell the story of Mercury's conduct and culture journey, the poignant moment that sparked the company to rethink its culture and conduct, and ways it innovated to empower this new way of thinking.
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2.30pM
Panel Discussion: How to build strong personal relationships with borrowers in the digital and automated financial services era?

Human interaction has historically been a key role in banking and finance, but how do we establish a rapport with customers in an environment of decreased face-to-face interaction? High profile panelists will discuss building a strong customer experience across the digital customer journey, connecting customers with company culture, empowering employees with technology, and whether technology or people-driven businesses respond more accurately to customer needs.



3.10pM
NETWORKING & AFTERNOON TEA (20 minutes)


3.30PM

Watch this space!



4PM
Michelle Dickinson, Nanogirl Founder

The sought-after nanotechnologist and passionate teacher and television personality will join us for a "see it to believe it" session on curiosity, how we lost it and why it's so important, and the top lessons she has collected for how to innovate.


Session sponsored by Finzsoft

4.50PM Conference Wrap-Up
5pM AVANTI FINANCE COCKTAIL FUNCTION
6.15pm CREDITING EXCELLENCE GALA DINNER AND AWARDS

Gala Dinner sponsored by Equifax








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