The Financial Services Federation is delighted for the return of its Crediting Excellence Awards in 2022, and invites the sector to participate in this special celebration.

The Awards showcase the positive impact FSF members contribute to the sector and its customers by recognising member companies and individuals who have demonstrated excellence and dedication to the sector. Particular emphasis is placed upon entrants' dedication to good outcomes for both consumer and business customers.

This will be the third FSF Awards ceremony, which will be held at the Gala Dinner after the FSF Annual Conference on 16 November 2022 (postponed from May 2022), at the Hilton Hotel, Auckland.

Platinum Sponsor:

Awards information and criteria

Download the criteria brochure here

The entries brochure details the six categories, what you will be asked to provide, and tips for entering.

We understand it takes time to put together an entry and thank all entrants in advance for their efforts to be part of this special opportunity. If you have any questions about the awards or entry process, please email Hannah McKee at

How to enter

Simply click on the award below to enter, it's a good idea to read the entries brochure before you start so you know what questions will be asked and other important information. Entries can also be made via a short video emailed to

Entries are open to members of the FSF only and close at 11.59pm on 13 October. we will update the website with the new event asap. Finalists will be announced online approximately two weeks later.

Entries are designed to be completed by the person entering however we welcome nominations too. If you are nominating another person there is a field to enter your name and email address. Feel free to answer the questions as you can telling us about the person.

Don't hold back, this is your chance to tell us your story, be proud. We highly encourage anyone who has entered past awards but missed out to enter again, now may be your time!







Our esteemed judges

Ruth Smithers
Chief Executive Officer,

Luke Ford
Partner - Finance, Chapman Tripp

Susan Taylor
CEO, Financial Services Complaints Ltd

Gala Dinner Tickets

Previous Winners

Go Car Finance 's Yazid Sheik, winner of the 2019 Autosure New Finance Professional Award at our Crediting Excellence in Responsible Lending Awards this week.

Simon Gormley (Go Car Finance) after winning the 2019 Centrix Outstanding Support Professional Award at the Crediting Excellence in Responsible Lending Awards. Pictured with FSF's Executive Director Lyn McMorran and Centrix's Mark Rowley.

Kirsty Walker of Home Direct was awarded the Provident Insurance Leadership Award, pictured here with Lyn McMorran, FSF Executive Director, and Jaques Gray of Provident Insurance at the FSF Crediting Excellence Awards 2019.

Our 2019 FSCL Innovation Award went to Experian for 'Fraud Share', a fresh new product to help combat the growing issue of fraud. Congratulations also to the fabulous finalists Centrix and Illion. Experian's Gary Jones and John McLaughlan pictured here with FSF Executive Director Lyn McMorran and Susan Taylor, Financial Services Complaints Limited CEO.

Avanti Finance took out the 2019 Equifax Outstanding Corporate Citizen Award. Pictured: Avanti's former Manager of Customers and People Sasha Lockley with FSF Executive Director Lyn McMorran and Equifax NZ Managing Director Angus Luffman.

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